Support

Questions, bug reports, feature requests — we read every message.

The fastest way to reach us is by email: support_keishiki@monodorg.com. Including your device (for example, "MacBook Pro, macOS 15") and, if possible, the KEISHIKI version shown in Settings will help us help you faster.

Frequently Asked Questions

Do I need an account?

No. KEISHIKI works fully offline from the start, and everything is stored entirely on your own device. An account is only needed if you want to sync your manuscripts across multiple devices.

Is what I write backed up anywhere?

If you've enabled sync and are signed in, your manuscripts are also stored on our servers so they can be synced across devices. Either way, we recommend regularly saving a local copy of your entire library from Settings → Export. See our Privacy Policy for how synced data is handled.

How do I cancel a subscription?

All storage-plan subscriptions are managed through Apple. Open Settings → (your name) → Subscriptions on your device (or the App Store app on iOS/iPadOS), select KEISHIKI, and change or cancel your plan there.

I found a bug, or something I wrote disappeared.

Please email us right away with as much detail as you can — what you were doing, which device, and roughly when it happened. We take this seriously and will do everything we can to help.

Looking for the manual?

See the manual page.